88 Kwai Cheong Road, Kwau Chung, Hong Kong

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We currently offer FREE SHIPPING for orders over USD$50 WORLDWIDE for Standard Shipping.
For orders USD$50 or below, a flat rate of USD$10 will apply. Processing time takes 5-7 business days and delivery takes around 7-14 business days.
Delivery to Hong Kong is free of charge for orders over HKD$380, otherwise a flat rate of HKD$50 will apply.

Which payment methods are accepted in the Online Shop?

We support Paypal, Visa, MasterCard, UnionPay, American Express, Discover, JCB and Cash on Delivery. We process all card details through paypal.

How long will delivery take?

Order will be dispatched as soon as possible. Typical delivery time is 14 working days.

How secure is shopping in the Online Shop? Is my data protected?

All scheduled payment information is stored in a customer profile hosted on PayPal’s secure systems. With emerging compliance standards from different card brands, using PayPal allows us to securely store and manage our customer’s sensitive payment information.

What exactly happens after ordering?

You should receive confirmation email that your order has been placed. And we will process your order and confirm date and time of delivery with you by phone or email. Or notify you when it is ready to pick up at our office if you chose self pickup option.

Send us an email